At Duo Insurance, we strive to deliver exceptional levels of service, and our team is always available to provide you with support. Nevertheless, we recognize that misunderstandings may occur. If you are dissatisfied with any aspect of our service, please do not hesitate to reach out to us and voice your concerns. We appreciate all feedback that can help us improve our services. In such cases, the claims manager or head of claims may get involved to help resolve the issue.

If the matter remains unresolved, we will provide you with our dispute resolution procedures, where you can escalate the matter further and voice any unresolved disputes or complaints.