Frequently Asked Questions

Landlord insurance is designed for residential investment properties in Australia. It covers risks associated with renting out a property, such as tenant-related damage, loss of rental income, and landlord legal liability, as set out in the applicable Product Disclosure Statement (PDS). 

Landlord insurance may include cover for loss of rent, tenant damage (including malicious damage where applicable), theft by tenants, and legal liability. Cover is subject to the insured events, limits, conditions, and exclusions listed in the PDS.

Many landlord insurance policies provide cover for loss or damage caused by tenants, including malicious damage, provided policy conditions are met. Excesses, sub-limits, and exclusions apply, and claims must meet the definitions in the PDS.

Yes, landlord insurance typically includes legal liability cover for claims arising from injury or property damage suffered by third parties in connection with your insured property, where the landlord is legally responsible. Policy limits and exclusions apply. 

Yes, landlord insurance typically includes legal liability coverage for claims arising from third-party injury or property damage related to your insured property, where the landlord is legally responsible. Policy limits and exclusions apply.

Yes. Even where the building is insured separately—such as under a strata policy—landlord insurance is still important to cover landlord-specific risks like tenant damage, loss of rent, and landlord legal liability, which are not usually covered by building insurance. 

Residential strata insurance is designed for strata-titled properties such as apartments, townhouses, and units. It covers the building and common property that are collectively owned by the owners corporation, as outlined in the applicable Product Disclosure Statement (PDS).

Strata insurance generally covers the building structure, common areas, shared fixtures, and services. This may include walls, roofs, lifts, stairwells, car parks, and shared facilities, for loss or damage caused by insured events such as fire, storm, impact, and escape of liquid, subject to policy terms and exclusions.

No. Strata insurance does not usually cover personal contents belonging to individual lot owners or tenants. Lot owners may need separate contents or landlord insurance to cover items within their lot that are not insured under the strata policy. 

Yes. Residential strata insurance typically includes legal liability cover for claims arising from injury or property damage occurring in common areas, where the owners corporation is legally responsible. Cover is subject to policy limits, conditions, and exclusions detailed in the PDS.

Strata policies generally provide reinstatement cover to repair or rebuild the property following a major insured event. This may include additional benefits such as professional fees, demolition costs, and compliance with current building regulations, subject to policy limits and conditions. 

In most Australian states and territories, owners’ corporations are legally required to hold strata insurance that covers the building and common property. Requirements vary by jurisdiction, so owners’ corporations should ensure their cover meets relevant legislative obligations. 

Commercial landlord’s or property owner’s  insurance is designed for commercial investment properties. It typically covers the physical structure of the property and also protects investors against risks associated with renting, such as tenant-related risks (deliberate, malicious or accidental damage) and the landlord’s legal liability. 

Building cover generally includes the main structure of the property and permanent fixtures such as walls, roofs, kitchens, bathrooms, and built-in cupboards. Cover can either apply to insured events listed in the Product Disclosure Statement (PDS), such as fire, storm, flood (where selected), impact, and escape of liquid or on an accidental damage basis, subject to policy terms, conditions, and exclusions. 

Landlord policies may provide cover for loss or damage caused by tenants, including malicious damage, where this option is automatically included or available on an optional basis and policy conditions are met. Excesses, limits, and exclusions apply, and claims must meet the definitions set out in the PDS.

Loss of rent may be covered if the property becomes uninhabitable due to an insured event or eligible tenant-related issues, as defined in the PDS. The amount and duration of cover are subject to policy limits and any applicable waiting periods. 

Landlord insurance typically includes legal liability cover for claims arising from injury or property damage to third parties in connection with your Insured property subject to policy limits, conditions, and exclusions detailed in the PDS.

For strata-titled properties, the body corporate generally insures the building and common areas, including coverage for loss of rent due to damage to those areas, as well as Public Liability and other covers, such as loss of rent following an insured loss or damage to the building.  

Landlord insurance may still be required to cover landlord-specific risks, including landlord-owned contents within the unit, tenant damage, loss of rent, and the landlord’s liability.  

Always review the strata policy along with the insurer’s target market determination and the relevant state or territory Strata legislation to understand what is and isn’t covered.  

Landlord and building insurance is designed for residential investment properties. It covers the physical structure of the property and also protects investors against risks associated with renting, such as tenant-related risks (deliberate, malicious or accidental damage) and landlord legal liability.

Building cover generally includes the property’s main structure and permanent fixtures, such as walls, roofs, kitchens, bathrooms, and built-in cupboards. Cover can apply to insured events listed in the Product Disclosure Statement (PDS), such as fire, storm, flood (where selected), impact, and escape of liquid, or on an accidental damage basis, subject to the policy’s terms, conditions, and exclusions.

Landlord policies may provide cover for loss or damage caused by tenants, including malicious damage, where this option is automatically included or available on an optional basis and policy conditions are met. Excesses, limits, and exclusions apply, and claims must meet the definitions set out in the PDS. 

Loss of rent may be covered if the property becomes uninhabitable due to an insured event or eligible tenant-related issues, as defined in the PDS. The amount and duration of cover are subject to policy limits and any applicable waiting periods.

Landlord insurance typically includes legal liability cover for claims arising from injury or property damage to third parties in connection with your Insured property, where the landlord is legally responsible. Cover is subject to policy limits, conditions, and exclusions detailed in the PDS. 

For strata-titled properties, the body corporate generally insures the building structure. However, landlord insurance may still be required to cover landlord-specific risks, such as landlord-owned contents within the unit, tenant damage, loss of rent, and landlord liability. Always review the strata policy and the local state or territory Strata legislation to understand what is and isn’t covered.  

At Duo Insurance, we understand that Insurance for your investments can be confusing, costly, and time-consuming. Please reach out to us anytime and let us take the hassle off your hands.  

Short-term rental insurance has been developed for owners and operators of homes rented on platforms such as Airbnb, Stayz , and Booking.com, which many traditional Home Insurance policies do not cover.  

It provides cover for the usual risks a residential home faces either on a defined events or accidental damage basis however importantly cover extends to guest related risks such as malicious or deliberate damage by those guests subject to the excesses, limits, and exclusions apply, and claims must meet the definitions set out in the Product disclosure statement (PDS).

Loss of rent may be covered if the property becomes uninhabitable due to an insured event as defined in the PDS. The amount and duration of cover are subject to policy limits and any applicable waiting periods. An example, say the property is unable to occupy guests due to your rental property becoming uninhabitable due to an insurable loss you may be able to claim for your loss of income you would have received had it not been for that damage. 

Our range of policies typically offer legal liability cover for claims arising from injury or property damage to third parties in connection with your Insured property. Where it is deemed that you have neglected to provide safe conditions and a guest has been injured and or had their property damaged you could be liable for costs that can stretch into the millions for medical costs, loss of income and non-economic losses such as pain and suffering.  

 

Common examples of negligence or unsafe conditions include: 

• Uneven or Slippery surfaces causing slips, trips, and falls 

• Faulty or poorly maintained furniture 

• Non-compliant or Structural hazards such as broken stairs, balconies, or railings 

• Unsafe electrical wiring or appliances causing electrical shock claims 
• Failure to adequately secure swimming pools or other hazardous areas like play equipment in line with the legislated requirements. 

Yes there are options on the market available to you that operate in this way IE which cover the gaps that your traditional home insurance don’t cover such as tenant risks, however it is important to review your existing home and/or contents cover to ensure that your policy wont be voided due to you putting a short term rental contract into place, if in doubt speak with your insurer or give us a call at Duo Insurance.   

Yes, this is a common occurrence , and we may have a number of options available to you, so please reach out so we can discuss what’s available for your one-off, short-term rental situation.  

Landlord’s Insurance is designed to cover standard tenanted residential properties. NDIS rental properties typically pose additional risks and considerations for the Insurer and Landlord alike, such as their custom-designed nature, commercial aspect and certification to NDIS or SDA requirements. In addition to this, most traditional landlord insurers wont cover NDIS/SDA properties. 

Yes, cover can be provided for Building and contents, loss or rent, landlord’s liability, as well as several tailored optional extras such as machinery breakdown cover. 

Provided that they have been allowed for when calculating the rebuild cost (or sum insured) of your building then in most cases these would be covered unless specifically excluded, it is best to speak with us about any specific concerns you might have.  

We can assist in several ways. First, we can access products that are not available directly to the public. We also have a client base of 130,000+, so we can leverage our buying power to benefit our clients in many cases. Most importantly, we have many years of combined experience in the property insurance market, so we may be able to influence an insurer’s decision better than most others.  

Typically yes, due to the unique and increased risks associated with a commercial venture being run from the location the premiums typically are increased to offset the additional risk to the insurer. This of course can vary depending on a number of factors so please reach out to us to discuss anytime.

The Insurance market is a highly dynamic landscape with new players entering or leaving the market regularly, thankfully over time more insurers are entering the NDIS/SDA leased property market as they become more comfortable with the associated risks, speak to us today about what options we can bring to the able for your consideration